# Communication Guidelines
This guideline is essential for the everyday work in PLUSTEAM. First things first: remember our Code of Conduct before establishing any communication.
# Internal Communication
Used only between all PLUSTEAM members.
# Formal Communication
The Formal Comunication are our channels of Telegram. Here you would find Groups/Channels by department and project to ensure the information (objectives, meetings, activities) is organized correctly. In addition, we have bots that help us tie everything together 🤖
To communicate formally with some department use Email
- Administration
- Design
- Development
- DevOps
- Finances
- Founders
- Human Resources
- Legal
- Projects
- QA
- RRHH
- Sales and Marketing
# Informal Communication
The informal communication could happen by different platforms, or private chats
# Unofficial Communication
PLUSTEAM consider that always is positive have interpersonal communication to talk about: sports, politics and TV shows, movie or any off-topic subject. But we don't allow communication that start discussions, broadcast false information, rumors or any negative subject that affect any member
For this we have a space on Telegram (OFF TOPIC Channel)
# External Communication
Our clients are our most valuable resource, so communication with them is important for us. You must follow this guideline:
- Friendly and yet unassuming
- Inviting and not bossy
- Grateful and not dismissive of customer’s time
- Respectful and not degrading
- Open and not final
# Making Polls
In Telegram, we can create polls to make a desition by voting. For now, Polls are not indexable, It's necessary to add #Poll to all the polls created.